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Your membership is valid and accepted at Costco locations worldwide. For a complete list, visit www.costco.com
Why do I have to show my membership card upon entrance to the warehouse?
Since our members pay a fee to shop at Costco, we allow only Costco members to shop. Your picture appears on the card because your membership card can be used only by you and is non-transferable. Your picture also prevents unauthorised use should your card ever be lost and stolen.
What are Costco’s hours of operation?
General hours for warehouses are:
Monday – Friday 10:00 a.m. to 8:30 p.m., Saturday, 9:30 a.m. to 6 p.m. and Sunday, 10 a.m. to 5 p.m. Check with your local warehouse for hours on Public Holidays.
Why am I asked to show my receipts as I exit the warehouse?
Staffing the doors is our most effective method of maintaining accuracy in inventory control. It benefits both us and our members. This practice assists in checking that you received everything you paid for and were not overcharged or undercharged for any item.
What types of payment does Costco accept?
You may pay by cash, EFTPOS, Visa, Mastercard or Amex (American Express).
Can I bring in a friend who is not a member?
Sure. You may bring up to two guests into the warehouse each time you shop, though only Costco members may purchase items.
Why are there no express lines?
The answer is two-fold. First, the majority of our members typically purchase a large quantity of products during their shopping visits to our warehouses. Around the world, the typical member purchases an average of 14 Items each and every time. Secondly, operating an express checkout line adds additional overhead costs, thereby driving up our cost of doing business.
Why are there no dressing rooms?
We are trying to adhere to a no-frills policy. This means keeping our costs as low as possible. Dressing rooms take employees to staff them as well as floor space that could be better utilised. However, remember our return policy: if something does not fit, just bring it back for a full refund.
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